Faq's
Below FAQ are some common concerns of our clients before purchasing the theme.
Orders & Purchases
How do I place an order?
Browse our collections and select your preferred garment. Choose the appropriate size and click Add to Cart. Once you are ready, proceed to checkout and complete the payment process securely.
Can I modify or cancel my order after placing it?
If your order has not yet been processed or shipped, we may be able to assist with modifications or cancellation. Please contact our support team as soon as possible.
How will I know if my order is confirmed?
Once your order is successfully placed, you will receive a confirmation email containing your order details and payment information.
Can I order without creating an account?
Yes, you can place an order as a guest. However, creating an account allows you to track orders and manage your information easily.
Shipping & Delivery
Do you ship across India?
Yes, we deliver across India through trusted shipping partners to ensure safe and timely delivery.
How long does delivery take?
Orders are typically delivered within 4–7 business days, depending on your location.
Will I receive tracking information?
Yes. Once your order is dispatched, you will receive a tracking link via email or SMS so you can monitor your shipment.
Is shipping free?
Shipping policies may vary depending on the order value or promotional offers. Any applicable shipping charges will be displayed during checkout.
Payments
What payment methods do you accept?
We accept secure online payments via UPI, Credit Cards, Debit Cards, Net Banking, and Wallets.
Do you offer Cash on Delivery (COD)?
Cash on Delivery availability may depend on the delivery location. If available, it will appear as an option during checkout.
Is online payment secure?
Yes. All transactions are processed through secure and trusted payment gateways, ensuring safe and encrypted payments.
Returns & Exchanges
Do you accept returns or exchanges?
Returns or exchanges may be accepted only in case of damaged or incorrect items received. Please contact our support team within 48 hours of delivery.
What should I do if I receive a damaged product?
If your product arrives damaged, please record a parcel opening video and contact us immediately with the order details and supporting images or video.
Are refunds available?
Refunds are processed only after verification of the issue and will be initiated through the original payment method.
Product & Care
Are the product colors exactly the same as shown online?
We strive to represent colors as accurately as possible. However, slight variations may occur due to lighting and screen settings.
How should I care for my garment?
To preserve the craftsmanship and fabric quality, we recommend dry cleaning for most garments. Detailed care instructions are provided on each product page.
Are your pieces limited edition?
Yes. Many of our garments are produced in limited quantities to maintain exclusivity and ensure meticulous craftsmanship.
Account & Support
How can I contact customer support?
For assistance, please reach out to us through our Contact Us page or customer support email. Our team will be happy to assist you.
Do you offer styling assistance?
Yes. If you need help selecting the right piece for an occasion, our team can guide you with styling suggestions.
Brand & Craftsmanship
Where are Rishi Sehgal garments made?
All our garments are designed in India and crafted with skilled artisans, combining heritage craftsmanship with modern refinement.
What makes Rishi Sehgal unique?
Rishi Sehgal represents timeless design, refined detailing, and heritage craftsmanship, offering garments created not just for fashion but for meaningful occasions and lasting memories.
Still have a question?
Our team would be delighted to assist you. Please reach out through our Contact page, and we will respond as soon as possible